UBIQUA lamps are designed to accompany you for many years. That’s why our support service goes beyond the warranty period. Whenever possible, we repair products, replace individual components and help extend their lifespan. We don’t design disposable products—we create lamps made to last.
This dedicated support form is intended for distributors, retailers and business partners. Please provide as much information as possible to help our technical team evaluate the issue quickly and accurately.
Once your request has been submitted, our technical team will review the information provided and contact you should any additional details be required. Please do not return any products until you have received instructions from our support team.
Private Customer?
If you purchased your UBIQUA lamp for personal use, please use our dedicated Product Support form.
Before submitting a claim, please locate the label on your lamp. It is always placed on the underside of the lamp base. This label contains important product information, including the lot number, which we need in order to process your claim.
Lamps equipped with a rechargeable lithium-ion battery maintain peak performance for approximately 600 to 800 charge/discharge cycles, depending on the model. Beyond this threshold, a reduction in battery life is normal and expected — the same phenomenon you’re already familiar with from your smartphone: after a couple of years of daily charging, it simply doesn’t hold a charge as long as it used to. It is not a defect, but the natural evolution of lithium battery technology. When you notice a drop in performance, simply order a replacement battery from us: we’ll ship it immediately. Battery replacement is not covered by warranty and is always chargeable, regardless of the lamp’s age.
